Synergy Digital Media Corporation Warranty

Synergy warrants the product you have purchased from Synergy or an authorized Synergy reseller against defects in materials or workmanship under normal usage conditions for one (1) calendar years. This limited warranty commences on the date of purchase and entitles customer to a one-year parts and a one-year repair labor warranty. Your sales receipt, showing the date of purchase is your proof of purchase date.

1. Warranty Service: During the warranty period, repair of Synergy products takes place in 5 to 7 business days upon receiving the initial call from the customer, depending on the severity of the problem with the produst. Shipping and/or waiting lead-time for payment is excluded. Synergy will repair or replace defective parts with new or, at Synergy’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of Synergy. Warranty is available to Synergy distributors, dealers, direct customers and end-users. Express shipping is available with additional charges.

Note: RMA number must be issued before any Synergy products are returned.

2. On-Site Service: Synergy provides free on-site service for all display(s) larger than 37” when warranty service is required (Canada only). On-site service will be provided only if Synergy authorized representative determines field service is necessary. On-site service is the repair of the product at the location within a 50-mile radius. Outside these areas, on-site may either be unavailable or may take longer for service to be dispatched. Synergy and its authorized service providers reserve the right to refuse on-site service at any location. If, in the opinion of Synergy, performance of the service may jeopardize the safety of their personnel. If the set is deemed not serviceable on-site, customer will send the unit to Synergy on customer’s expense. Once the repair has been done, the unit will be returned to customer on Synergy’s expense.

***A service fee of $250.00 may be charged under the following condition: if no problem is found with the product or user's error. Note: If on-site service is available, you must, before a technician’s arrival, remove the monitor from any cabinet, rack, ceiling mount, or fixture so that the technician has an easy ground-level access to the product. Synergy is not responsible for damage to the product or your property resulting from installation, de-installation, or movement of the product.

If on-site service is not available, you must follow Synergy RMA procedures to obtain an RMA number PRIOR to sending unit to Synergy. Customer must follow the instruction from Synergy regarding boxing and shipping the product to an authorized service center, with transportation charges pre-paid.

3. Out of Warranty: If the warranty has expired, Synergy will still repair or service your product for a fee. The request for service will be held until payment for all repairs are received in full or the dealer has obtained a valid credit card number.

4. D.O.A. (Defective on Arrival): A DOA unit must be reported within 30 days of receipt. An RMA number must be issued for proper return tracking. Synergy will replace the DOA unit with a new unit, while Synergy covers freight charges both ways. In order to ensure Synergy receives the faulty unit, a credit card number must be obtained before Synergy sends out a replacement. If the returned part or monitor is found to have no problem, there will be a $250.00 service fee plus freight charges.

5. Damages: All damages must be reported IMMEDIATELY and no later than 7 working days after receipt of the product. Customer must stipulate on the receiving freight bill that there is a visual damage to the carton and/or the goods when delivered. It is the customer’s responsibility to inspect all freight for concealed damage before signing for release. After 7 days, customer is responsible for all incurred repair costs, which include: labor, parts, and all related shipping charges. In such case, Synergy will repair the unit under the condition that customer will be responsible for all shipping charges.

6. RMA Procedure: 1. Customer contacts Synergy either by phone (905-307-0416) or by email to support@synergydmc.com.

2. A Synergy service representative will send an RMA Request Form to the customer, at which point the customer fills it out and returns it to Synergy.

3. Upon receipt, Synergy will confirm and call/email the customer back with the RMA number and shipping instructions.

Note: The RMA number must be clearly posted on each box or unit will be rejected.

4. If the customer does not have a trucking company, Synergy will arrange a pick up for the damaged product.

5. The cost of freight for repairs will be split by the customer and Synergy, where customer pays for one-way shipping and Synergy is responsible for return shipping.

Note: We will not accept any freight by returns by UPS, FedEx, DHL, and CTC-Prepaid Collect.

6. With DOA units, Synergy will issue a call tag. After confirming, Synergy will provide a cross replacement monitor to the customer.

Note: A credit card number must be obtained before a replacement is sent. This is to ensure the defective/damaged monitor is returned in a reasonable amount of time.

7. Exclusions of Warranty: This limited warranty excludes all product(s) that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) by operation outside the usage parameters stated in the product’s User’s Guide; (c) by the use of parts not manufactured or sold by Synergy; (d) by modification of the product; (e) as a result of service by anyone other than an authorized Synergy service provider. Synergy is not responsible for damages caused by loss of any programs, data, or removable storage media.

8. Technical Support: Synergy provides telephone support from Monday – Friday, 9:00 am to 5:30 pm. Contact Synergy by dialing (905)-307-0416, or by email at support@synergydmc.com.